FAQ

Frequently Asked Questions

Program Classes

Class exception dates, or days when programs are not held, are listed on the calendar pages of eagleelite.com.

Yes, we are more than happy to welcome your child into a class if there is space. To sign up for a class after the registration period has closed, please contact the appropriate department directly. Be advised we do not offer a pro-rated tuition fee.

No. Being on a waiting list does not mean that you are registered for a class. If space becomes available, we will contact you to complete the registration process.

You can enroll in the same class at a different time, put your name on the waiting list to be enrolled should a space become available, or enroll in private lessons to receive personalized instruction.

Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.

To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).

All youth classes are broken down into age ranges that allow for appropriate social interaction and an optimum learning environment. Parents of children that may have developmental delays should contact the appropriate department directly to discuss the best options.

Registration Questions

To register in person, visit the registration desk.
Registration by phone is available with a credit card only. Please call the registration office. 

Family registration is for members and children included in a family membership. Priority registration is open to all Eagle Elite members. To qualify for reduced member rates during family and priority registration, all outstanding balances must be paid and membership must be active.

Anyone can register for classes at Eagle Elite. However, annual Eagle Elite members receive a preferred rate and priority registration for most classes.


What type of membership qualifies for a reduced rate on program classes?
Active Family I and Family II membership types receive preferred pricing on youth program classes. Preferred rates for adult program classes are available for all active annual Eagle Elite members. Please email the billing department to unfreeze your membership: Upper East Side – [email protected]., Battery Park City – [email protected].

Full payment is required at time of registration.

No, however, members ages 62 and up have free access to AG Active, our program for older adults. In addition to your membership benefits, you get access to specialty group fitness classes, quarterly events featuring speakers who are leaders in the health field, twice-per-week fall prevention program Skills in Motion, and more.

Classes are generally sectioned by sport, age, ability, and goals. Please read the detailed class descriptions on our website to decide if a class is right for you. In some cases, prior approval is required before registering for a class. If you have any questions, please call the Registration Office.

Youth Aquatics

If you have not previously attended classes at Eagle Elite, please reach out to our Aquatics Department so we can evaluate your child and place them in the appropriate class.

Yes. Transfers must be completed within the first two weeks of the term. Please contact our Aquatics Department to make a transfer request. Private lessons will not begin until your transfer is complete.

Continuing private lesson students may start at the beginning of the term, while those new to private lessons will be scheduled two to three weeks into the term.

Youth Sports

We ask that parents enroll their child in the age appropriate class without prerequisites first. During the early weeks of the semester, should our coach deem your child advanced, they will discuss appropriate options with you and the program manager. Our coaches are continually evaluating class participants and determining ways for improvement. If a promotion is recommended, this will be communicated to the parent as soon as possible.

It depends on the location of the class. Typically, classes on the field and gymnasium are suitable for spectator viewing. For classes that allow spectators, please abide by any posted rules to ensure safety of all participants. If posted rules are not followed, Eagle Elite staff reserve the right to ask spectators to leave the area. During family recreation time in our pool, basketball court, or indoor turf, a $35 drop-in fee applies.

Still need help?

Submit a request to our staff, and we’ll gladly assist you.